Welcome to SHeD's online help desk. You can use the knowledgebase to help yourself or you can get one-on-one support with a SHeD agent by visiting lanecc.edu/hub to start a Zoom meeting and asking for SHeD help.
Using the Knowledgebase
The SHeD's comprehensive self-help knowledgebase contains articles about academic technology at Lane. You can browse through the articles or search for a specific topic by entering keywords into the search bar. Go to support.lanecc.edu to get started.
Contact Student Help Desk
Student Help Desk Support (SHeD)
The student help desk is located on main campus in the Library (center building).
- Self-help resources for students
- Live Support in Zoom
- Email: shed@lanecc.edu
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Phone: 541-463-3333 (please leave a voice message)
Leave your Name, L#, contact information, and the reason for your call and we will contact you.