Student Help Desk Support (SHeD)
The student help desk is located on main campus in the Library (center building).
- Self-help resources for students
- Live Support in Zoom
- Email: shed@lanecc.edu
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Phone: 541-463-3333 (please leave a voice message)
Leave your Name, L#, contact information, and the reason for your call and we will contact you.
Troubleshooting Steps If Unable to log into Google Workspace
Check username and domain
Go into ExpressLane - Personal Information - Update E-mail Addresses
Compare the user name and domain name in ExpressLane with what you have been entering for gmail.
Check the browser
Clear the browsing history and cookies.
If this does not work, try another browser.
Check the password
Passwords must be between 12-16 characters
Passwords must contain alphabetic and numeric characters - requires at least one of each.
Note for new students: Students are unable to access G Suite until they have registered for classes and all holds have been lifted.
Possible solutions
Change ExpressLane Password
Change your password in ExpressLane. A password could take up to 24 hours to sync with Google Workspace.
You may change your password to the same one as before so long as it meets password requirements outlined above.